Commercial Support
Work with Ignite experts who support applications used by millions of people daily.
Trusted By World’s Most Valuable Companies
All our customer support representatives are senior-level engineers and architects who contribute to Apache Ignite daily. That's why a diverse range of companies, big and small, find our support service far superior to the industry average.
Basic Support
The most affordable support option for those already using Apache Ignite or GridGain Community Edition but still need basic support during development and production.
Standard Support
The comprehensive support option for complete peace of mind during production – regular maintenance releases, hot bug fixes and on-call assistance for resolution of production incidents.
Premium Support
The most advanced support option for those who build mission-critical applications requiring enterprise-grade SLAs and round-the-clock availability.
Compare Our Different Packages
| Basic Support | Standard Support | Premium Support | |
|---|---|---|---|
| Supported Products | Apache Ignite and GridGain Community Edition | GridGain Community and Enterprise Edition | GridGain Enterprise and Ultimate Edition |
| Support Hours | 9x5 or 24x7 | 24x7 | 24x7 |
| Initial Response Time | 4 hours | 2 hours | 1 hour |
| Unlimited Support Incidents | Yes | Yes | Yes |
| Unique Accounts on Support Portal | 2 | 3 | 4 |
| Maintenance Releases | Yes (Community Edition Only) |
Yes | Yes |
| Hot Bug Fixes | - | Yes | Yes |
| Security Fixes | Yes (Community Edition Only) |
Yes | Yes |
| Assistance with Production Incident Recovery | - | Yes | Yes |
| Support Channels | Support Portal, Email | Support Portal, Email, Phone, Video Meetings | Support Portal, Email, Phone, Video Meetings |
Community Support
Public forums by the open source community
Send Ignite-specific questions and issues to the Ignite mailing list. Patience required! It usually takes a few days for a community member to respond – and there's no guarantee your problem will be resolved.
StackOverflowTag your questions with #ignite and #gridgain to attract the attention of Ignite experts on the StackOverflow. For casual questions, this is a good alternative to the Ignite user list. If you want to report an issue, use the user list.
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